Contact Us

The Railinc Customer Support Team provides reliable, timely and high-level support for Railinc customers. Representatives are available to answer calls and respond to emails from 7:00 a.m. to 7:00 p.m. Eastern time, Monday through Friday, and provide on-call support via pager for all other hours to ensure support 24 hours a day, 7 days a week. 

Contact the team with questions, problems and comments related to Railinc applications and products, and related-rail industry information. We also provide technical support for:

  • EDI transmissions
  • Message research
  • Dial-in communication
  • New mailboxes and message retransmissions.

Railinc Accounts Payable and Contracts

To contact Railinc's accounts payable department, please send an email to:

To contact Railinc's contracts department, please send an email to:

Railinc Customer Support
For your convenience we offer a variety of ways to contact Railinc customer support:

1. Contact us toll-free by phone at (877) RAILINC (1-877-724-5462)

2. Send an email directly to

3. Use the form below which allows you to provide detailed information and attach any relevant documentation for your request.

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Phone Email