Customer Support at Railinc

Not all customer support jobs are the same. At some companies, the work involves fielding call after call and offers little variability, flexibility or opportunity for growth.

At Railinc, it's different. Customer support is the foundation of our company and the first stepping stone to a great career.

Our Customer Support Center (CSC) team is essential to daily operations, building positive customer relationships and solving technology problems for people across the North American freight rail network. A Railinc CSC representative is a problem solver and critical thinker who thrives in a fast-paced, team-focused environment.

Railinc Keeps Your Career Moving

For many, a job in CSC at Railinc is the first step in a successful career with the company. We offer training, coaching and other development opportunities to help employees reach their career goals. Today, former customer support representatives hold important positions in  product support, product management and IT.

This page offers resources and perspectives for anyone interested in pursuing any customer support role and will help you learn how working on Railinc's CSC team can get your career moving.

Learn, Grow in CSC

What does a CSC rep really do at Railinc? It's more than just answering phones and emails. Find out here.

An Insider's View

Read how reps  learn, grow and make an impact at Railinc in this blog post by a current CSC rep.

Where Are They Now?

Meet three employees who started in CSC and find out what they learned and what they're doing now.

20 Questions to Ask

Considering a customer support job? These 20 questions will help you decide if it's right for you.

Staking a Path

Want to become a business analyst or QA engineer? Reach your goals through our Career Paths program.

Join Our Team

We're always looking for the next great member of our Customer Support team! Click here to apply.