Damaged and Defective Car Tracking

The Damaged and Defective Car Tracking (DDCT) system is a centralized web-based application that users can easily update, retrieve and share information in a timely manner. The DDCT system interfaces with many of Railinc's products to ensure its users have a near-seamless experience. The result is better communication and collaboration among rail partners for better equipment management, improved rail safety and reduced administrative costs.

Damaged cars are handled in accordance with AAR Interchange Rule 107, and defective cars are handled in accordance with AAR Interchange Rules 1, 96 and 108. AAR Interchange Rule 95 is used for any damaged equipment that can be returned to service.

Please visit the DDCT Training Resources page to view demos and webinars that provide overviews of the most recent DDCT updates.

DDCT and FindUS.Rail Requirements

AAR Interchange Rule 114 requires DDCT users to enter their contact information into FindUs.Rail. DDCT uses the information in FindUs.Rail to send notifications throughout the DDCT workflow, including the creation of new incidents, handling carrier requesting disposition, car owner to provide disposition, or completion of repairs. DDCT incidents display contact information listed in FindUs.Rail.
 
If FindUs.Rail does not contain a DDCT contact for a company, DDCT will send notifications to the Car Repair Billing (CRB) and/or Umler® system contact. Companies must update their DDCT contacts in FindUs.Rail as their personnel change. This will ensure the correct employees receive DDCT notifications.
 
The DDCT Get Started page and this FAQ document include more information about updating company contact information in FindUs.Rail. Please contact the Railinc Customer Success Center at (877) 724-5462 or e-mail us at csc@railinc.com if you have additional questions.
 

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