Where Are They Now?

A stint in Railinc's Customer Success Center (CSC) can help you keep your career moving and build the foundation for growth within the company. About 10 percent of our work force started their Railinc careers as a member of the CSC team.

Today, former CSC specialists hold positions including business analyst, manager of product support, senior product support specialist, product development manager and manager of our Railroad Clearinghouse.

Meet some of our former CSC specialists below and find out what they're doing now and how their CSC experience helped them to grow.
 

A product development manager who started his Railinc career in customer support.
Mike | Product Development Manager

Mike joined Railinc as a customer success specialist in 2004 and, after two years, moved into a software developer role on a team that handled maintenance on dozens of applications. Today, he serves as a product development manager, guiding an 11-person team of software and quality assurance engineers as they work to create better tracing solutions for the freight rail industry. Meet Mike.
 

 

A business analyst who started her Railinc career in customer support.


Carrie | Business Analyst
Carrie joined Railinc's Customer Success team in 2012 because she knew she could move up. Today, she works as a business analyst for the team that manages the Umler system, the freight rail industry's official, mission-critical source for rail equipment information. Her time in CSC, she said, gave her insights into the customer experience she wouldn't have had otherwise and helps her do her job better. Meet Carrie.
 

 

The manager of the Railroad Clearinghouse started her Railinc career in customer support.
Elizabeth | Railroad Clearinghouse Manager

Elizabeth joined Railinc in 1999 as an executive assistant before moving to CSC. She became CSC team lead, then manager, along the way using Railinc's tuition reimbursement benefit to pay for a bachelor's degree and an MBA. Today, as Railroad Clearinghouse manager, she oversees the processing of about $4 billion in financial settlements annually among railroads in North America. Meet Elizabeth.


 

A business analyst who started her Railinc career in customer support.


Katie | Business Analyst
When Katie joined the CSC team in 2015, she didn't know much about the company. But she's a problem solver and found she loved researching customer issues. Today, as a business analyst on the asset utilization team, she works closely with industry committees and task forces to make sure products like Railinc's Car Hire Liability File are serving customers' needs. Meet Katie.