Get Started with DDCT
This overview summarizes the requirements to begin using the Damaged and Defective Car Tracking (DDCT) system. Refer to DDCT Training Resources for links to detailed demonstration videos and other training resources.
The following requirements must be met to use DDCT.
Railinc Company Identifier
Register for a reporting mark, or Railinc Company ID, using the Railinc Onboarding Application. There is a one-time setup charge for registering a company ID with Railinc.
Railinc Single Sign-On Account (SSO)
To access DDCT, go to the Single Sign-On portal on Railinc’s home page. Follow the instructions to register or log in. Contact the Railinc Customer Success Center by email at firstname.lastname@example.org or by phone at 877-724-5462 with questions.
Industry rules require all DDCT users to register in FindUs.Rail before they can receive permission to access the system. For car owners to send cars to a shop within DDCT, each shop must exist as a contact within FindUs.Rail and have a valid SPLC code. After SSO registration is complete, contact your FindUs.Rail Company Administrator to make appropriate updates. If there isn’t an administrator, you can request to be your company's administrator via the Railinc Launch Pad.
After completing your registration in FindUs.Rail, you must request access to the DDCT system. Your company's DDCT Company Administrator will grant the required permissions to access DDCT. If your company does not have a DDCT Company Administrator, Railinc will assign this role to the first contact for the company.
Communicate with Your Team
The DDCT system touches many users at different steps in the process. Share with your team all DDCT-related information, including special training events, the DDCT User Guide, training demos, and any other information required to make this system a success. Visit the DDCT Training page for links to training resources.
Ongoing Training Opportunities
Railinc provides ongoing DDCT training activities and resources including webinars. Railinc strongly encourages all users to join the DDCT User Group to receive regular updates. Visit the DDCT Training page to join.
- DDCT User Guide
- DDCT User Guide (Spanish)
- DDCT FAQs (General)
- DDCT FAQs (Handing Carriers)
- DDCT FAQs (FindUs.Rail)
- DDCT FAQs (Car Owners)
- DDCT FAQs (Repair Shops)
- DDCT FAQs (Liability Continuity System)
- DDCT Webinars
- DDCT Task Demos
- Repair Shops Getting Started Overview