Railinc Customer Success Center

The Railinc Customer Success Center (CSC) provides reliable, timely and high-level support for Railinc customers. Specialists are available to answer calls and respond to emails from 7:00 a.m. to 7:00 p.m. Eastern time, Monday through Friday, and provide on-call support via pager for all other hours to ensure support 24 hours a day, seven days a week.

Contact the team with questions, problems and comments related to Railinc applications and products, and related-rail industry information. We also provide technical support for:

  • EDI transmissions

  • Message research

  • Dial-in communication

  • New mailboxes and message retransmissions.


Railinc Customer Success Center
For your convenience, we offer a variety of ways to contact the Railinc Customer Success Center:

  1. Contact us toll-free by phone at (877) RAILINC (1-877-724-5462)

  2. Send an email directly to csc@railinc.com.

  3. Use the Submit an Online Request page to provide detailed information and attach any relevant documentation for your request.


Railinc Accounts Payable and Contracts
To contact Railinc's accounts payable department, please send an email to AccountsPayable@railinc.com.

To contact Railinc's contracts department, please send an email to Legal@railinc.com.