The Railinc Customer Support Team provides reliable, timely and high-level support for Railinc customers. Representatives are available to answer calls and respond to emails from 7:00 a.m. to 7:00 p.m. Eastern time, Monday through Friday, and provide on-call support via pager for all other hours to ensure support 24 hours a day, 7 days a week.
Contact the team with questions, problems and comments related to Railinc applications and products, and related-rail industry information. We also provide technical support for:
- EDI transmissions
- Message research
- Dial-in communication
- New mailboxes and message retransmissions.
Railinc Accounts Payable and Contracts
To contact Railinc's accounts payable department, please send an email to: AccountsPayable@railinc.com.
To contact Railinc's contracts department, please send an email to: Legal@railinc.com.
Railinc Customer Support
For your convenience we offer a variety of ways to contact Railinc customer support:
1. Contact us toll-free by phone at (877) RAILINC (1-877-724-5462)
2. Send an email directly to firstname.lastname@example.org.
3. Use the form below which allows you to provide detailed information and attach any relevant documentation for your request.